LEGAL PAGES

Parabellum Refunds & Return Policy

At Parabellum our mission is to Prepare You to Protect by promoting safe and responsible gun ownership and leaving our students confident that they can defend themselves.

Overview

Our website address is: https://parabellumrange.com.

Thank you for shopping at Parabellum Firearms and Range.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

SERIALIZED ITEMS REQUIRING GOVERNMENT APPROVAL TO PURCHASE ARE NOT ELIGIBLE FOR RETURN.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.Our cancelation, refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, You must inform Us of your decision by means of a clear statement. You can inform us of your decison by:

Your item must be unused and in the same condition that You received it. It must also be in the original packaging, INCLUDING the original packing slip.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The following Goods cannot be returned:
    • The supply of Goods made to Your specifications or clearly personalized.
    • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
    • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Additional non-returnable items:
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Parabellum Firearms & Indoor Range
8217 Kingston ST
Avon, IN, 46123

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@parabellumrange.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Returns@ParabellumRange.com and send your item to: Parabellum Firearms & Indoor Range, 8217 Kingston Street, Avon, IN, 46123.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at admin@ParabellumRange.com for questions related to refunds and returns.

Return and Refund Policy Update Procedure

Visitors are responsible for checking to see if the Return and Refund policy has been updated.  This policy is current as of: August 1, 2022.

“This is the dream of my life, being able to open a gun range to educate and promote gun safety to responsible gun owners.”

— Joe (Owner)